Privacy Policy

Last updated: 9 April 2026

This policy forms part of, and should be read together with, our Terms & Conditions.

  1. Who we are

1.1 This Privacy & POPIA Notice explains how Server Site (Pty) Ltd (“Server Site”, “we”, “us”) collects, uses, stores and protects personal information in South Africa in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1.2 Our details are:

Server Site (Pty) Ltd
Registration number: 2023/589876/07
Physical address: 6 Burke Street, Kensington B, Randburg, 2194, South Africa
Telephone: 010 001 1116
Email: [email protected]

  1. What we collect

2.1 Depending on how you interact with us, we may collect:

  1. identification and contact information, such as your name, company name, email address, phone number, billing address and delivery address;
    b. transaction and account information, such as quotations, invoices, orders, payment references and purchase history;
    c. communications, such as emails, enquiry forms, support requests, return and warranty queries;
    d. technical information, such as IP address, browser/device information, log data, approximate location and pages viewed;
    e. courier or delivery information, such as delivery contacts and delivery instructions; and
    f. marketing preference information, where you subscribe or opt in.
  2. How we collect information

3.1 We may collect personal information:

  1. directly from you when you contact us, request a quote, place an order or complete a form;
    b. automatically through your use of our Website, including through cookies and analytics tools; and
    c. from service providers involved in payment, delivery, website hosting or related services.
  2. Why we collect it

4.1 We process personal information in order to:

  1. provide quotations, process orders and supply goods;
    b. communicate with you about orders, deliveries, warranty claims, returns and account-related matters;
    c. run, improve and secure our Website and systems;
    d. maintain records for accounting, tax, legal and operational purposes;
    e. send relevant product or marketing communications where lawful; and
    f. comply with South African law and protect our rights.
  2. Grounds for processing

5.1 We may process personal information where:

  1. it is necessary to conclude or perform a contract with you;
    b. it is necessary to comply with a legal obligation;
    c. it protects a legitimate interest of yours or ours;
    d. it is necessary for pursuing our legitimate business interests in a manner that does not unreasonably prejudice you; or
    e. you have consented, where consent is required.
  2. Sharing personal information

6.1 We may share personal information with:

  1. payment processors and banks;
    b. couriers, delivery agents and logistics providers;
    c. website hosting, security, analytics and IT service providers;
    d. professional advisers such as accountants, auditors, legal advisers and insurers;
    e. distributors or suppliers where needed to process a warranty, special order or return; and
    f. authorities, regulators or other parties where disclosure is required by law or necessary to protect our rights.

6.2 We do not sell your personal information.

  1. Cross-border transfers

7.1 Some of our service providers may store or process data outside South Africa.

7.2 Where we transfer personal information cross-border, we will take reasonable steps to ensure that an adequate level of protection is in place, as required by POPIA.

  1. Cookies and analytics

8.1 Our Website may use cookies, analytics and similar technologies to improve functionality, understand traffic and help us market our goods more effectively.

8.2 More information is set out in our Cookies Explained page.

  1. Security

9.1 We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

9.2 No system is completely secure, however, and we cannot guarantee absolute security.

  1. Security compromises / data breaches

10.1 If there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take the steps required by POPIA, including notifying the Information Regulator and affected data subjects where required by law.

  1. Retention

11.1 We keep personal information for as long as reasonably necessary for the purpose for which it was collected, and thereafter as required for legal, tax, accounting, warranty, dispute or record-keeping purposes.

  1. Your rights

12.1 Subject to POPIA and applicable law, you may have the right to:

  1. ask what personal information we hold about you;
    b. request correction of inaccurate or outdated information;
    c. object to certain processing;
    d. request deletion where there is no lawful basis to keep the information;
    e. withdraw consent where processing is based on consent; and
    f. opt out of direct marketing at any time.
  2. Direct marketing

13.1 Where lawful, we may send product or marketing communications about Server Site goods and services.

13.2 You may unsubscribe or opt out at any time.

  1. Children

14.1 Our Website and services are intended for business and professional use and are not directed at children.

  1. Complaints

15.1 If you have a privacy concern or complaint, please contact us first so that we can try to resolve it.

15.2 You also have the right to complain to the Information Regulator of South Africa:

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone: 010 023 5200 / 0800 017 160
Email: [email protected]

  1. Information Officer / privacy contact

16.1 Server Site’s Information Officer / privacy contact is:

Information Officer, Server Site
Email: [email protected]

  1. Changes to this notice

17.1 We may update this Privacy & POPIA Notice from time to time.

17.2 The current version published on the Website will apply to new interactions with us.